Benefits
- Recover refunds or credits for unfair charges on hotels, tours, rentals, airlines and services.
- Navigate Mexico consumer agencies and travel regulations with guidance.
- English‑first support with behind‑the‑scenes Spanish coordination.
- Professional, calm outreach on your behalf—avoid stressful confrontations.
Our process
- Tell us about your dispute and provide contracts, receipts, or messages.
- We assess the facts and identify the right company contact or consumer authority.
- We draft a complaint or request in Spanish (with English explanation) and send it on your behalf.
- We follow up and advise on next steps if the issue isn’t resolved promptly.
Note: MLH is a legal concierge, not a law firm. Independent Mexican law offices provide legal advice or representation if needed.
Pricing & delivery
Buy the first step right on this page. If you later choose a Lawyer Letter for the same dispute, we apply your Email Answer fee ($69) as a one‑time credit toward the letter when purchased within 14 days. No refunds. Credits aren’t transferable and only apply once per matter. Complex cases that need representation are quoted separately by an independent law office. No retainers for this service.
Email Answer
Get a written answer from an English‑speaking legal concierge about your situation in Mexico—what’s realistic, your rights, and next steps.
- Review your facts, receipts, and messages
- Plain‑English guidance with Mexico context
- Scripts/links for DIY outreach (when appropriate)
- Typical turnaround: 24–72h
* Email Answer fee can be credited to a Lawyer Letter for the same matter within 14 days.
Lawyer Letter
A firm, polite complaint/demand letter prepared and sent in Spanish, with an English summary and follow‑up.
- Attorney‑drafted Spanish letter + English explanation
- Delivered via email/WhatsApp with basic tracking
- One follow‑up nudge included
- Rush add‑on available (+$39)
* If you purchased an Email Answer for this matter within the last 14 days, the $69 credit is applied here.
What you get
For consumer & travel issues
- We read your receipts, chats, and booking terms
- We outline your rights and practical options
- We craft Spanish outreach so you don’t have to
- We guide next steps with PROFECO or the company
How delivery works
- Purchase securely via Stripe (Email Answer or Lawyer Letter).
- After checkout you’re redirected to our secure intake form to share details and upload documents. We send an initial confirmation within 1 hour during business hours.
- Demand Letters: we prepare a signed PDF. You can email it yourself to the company/authority, or we can coordinate delivery via a Mexican law firm with you CC’d.
- We update you on replies and recommend next steps.
Consumer protection in Mexico is handled by PROFECO. We can help you prepare documents before filing.
Frequently asked questions
What types of disputes do you handle?
We handle disputes with hotels, holiday rentals, tour operators, airlines, transportation companies, retailers, and service providers. If you feel you’ve been overcharged or mistreated, contact us.
Can you help with travel insurance claims?
Yes. We can help you prepare documentation and communicate with your travel insurer if you’ve suffered a covered loss or cancellation.
How long does it take to resolve a dispute?
Simple billing errors can be corrected in a few days. More complex disputes may take a few weeks. We’ll keep you informed at each step.
Do you need my receipts and evidence?
Yes. To advocate for you effectively we’ll need contracts, invoices, receipts, emails, and any other documents related to your dispute.
Talk to an English‑speaking legal concierge
Tell us what you need. We’ll confirm scope, price, and timeline before any work begins.
