Consumer & Travel Issues — Plain-English Help in Mexico

Rental car damages, tour disputes, hotel overcharges, refund trouble? We collect your facts, confirm options with an English-speaking Mexican attorney, and deliver a clear answer by email or a demand/complaint letter on law-firm letterhead. We reply within 1 business hour and usually deliver within 24–72 hours after intake confirmation.

Start with an Email Answer — $69 Or Get a Lawyer Letter — $149

Fast triage and a plain-English plan
Lawyer-answer email or law-firm letterhead PDF
Good for rentals, tours, hotels, airlines, activities
Works across Mexico — local focus in Cancun, Playa del Carmen, Tulum, Cozumel

What’s included

Issue triage

We map the facts, documents, and outcome you want (refund, repair, cancellation).

Attorney answer or letter

Choose a lawyer-answer email (fast guidance) or a demand/complaint letter on law-firm letterhead.

Spanish version

When needed, we include a Spanish version for the business or agency.

Next steps

We outline complaint options and practical follow-ups you can do if they ignore the letter.

How it works

Buy a one-off

Pick Email Answer ($69) or Lawyer Letter ($149) — both are flat-fee.

Tell us what happened

Short secure form + uploads (receipts, chats, photos, policies). We reply within 1 business hour.

Attorney prepares

We confirm details and draft the email answer or letter (Spanish version when needed).

Delivery & follow-ups

You get the PDF/email text and next steps. We answer reasonable follow-ups on the same matter for 7 days.

Pricing & turnaround

$69

Lawyer-answer email with clear guidance you can use right away. Usual delivery within 24–72 hours after intake confirmation.

$149

Demand/complaint letter on law-firm letterhead (PDF). Spanish version when needed. Usual delivery within 24–72 hours.

+ $39

Rush option for letters. We prioritize your matter and aim to deliver faster where feasible.

Speed promise: If we miss a promised timeframe, we credit 20% of that item.

Start with an Email Answer — $69 Or Get a Lawyer Letter — $149

Common consumer & travel scenarios

Rental car damages

Unfair charges after drop-off or unclear insurance terms.

Hotel & resort overcharges

Fees you didn’t agree to, double billing, or a hold not released.

Tour & activity disputes

No-show guides, bait-and-switch, safety concerns, or cancellations.

Airline & ferry issues

Refund run-around or refusal to honor policies.

Retail & services

Defective goods, missed services, or warranties ignored.

Timeshare sales pressure

Within ~5 business days you may have a rescission window — see Time Share Help & Cancellation.

Available across Mexico with a local focus in Cancun, Playa del Carmen, Tulum, and Cozumel.

Consumer & Travel — FAQs

Will a letter really make a difference?

Often, yes. A clear request with a short legal footing on law-firm letterhead is taken more seriously than messages from an individual. Outcomes vary; we can’t guarantee results.

Do you file complaints for me?

We provide guidance and a letter you can use. If you need agency filing or in-person representation, we can connect you with a suitable law firm.

Can you help with chargebacks or insurance claims?

We can outline what to include for your bank or insurer and provide a supporting letter when appropriate.

How fast is this?

We reply within 1 business hour during 09:00–19:00 ET. Delivery is usually within 24–72 hours after intake confirmation. Rush is available for letters.

Is my information confidential?

Yes. Your information is handled privately and shared only with the independent law office working on your matter.

Start with an Email Answer — $69 Or Get a Lawyer Letter — $149

Need help with a travel dispute or a consumer issue like rental car damages, hotel overcharges, or a tour refund? We coordinate lawyer letters and email guidance for expats in Cancun, Playa del Carmen, Tulum, and Cozumel.