Looking for an English-speaking Mexico lawyer to cancel a timeshare in Mexico? This guide gives expats in Cancun, Playa del Carmen, Tulum, and Cozumel a practical plan: act fast, document everything, send a traceable cancellation, and escalate smartly. We confirm scope, price, and timeline before any work begins.
Last updated: Oct 16, 2025 • Not legal advice
Cooling-off basics (move quickly)
Cooling-off windows for timeshares are short. Don’t negotiate in chat threads. Write a clear cancellation notice, send it via a trackable channel, and keep copies of everything. If you’re still within the window, speed matters more than perfect formatting.
- Write it today (see the templates below).
- Send it traceably: email + courier/hand-delivery with acknowledgment. If the resort insists on Spanish or a certified translation, see Apostille & Certified Translation.
- Screenshot receipts, read receipts, portal submissions, and replies.
Before: pressure & confusion
- • Sales pressure and verbal promises
- • English says one thing; Spanish says another
- • Unclear deadline and delivery method
After: a clean paper trail
- • Dated EN/ES notice sent via traceable channels
- • One indexed PDF of evidence
- • Calm follow-up + escalation path (lawyer letter / PROFECO)
Suggested timeline (practical playbook)
- Immediately: Gather contracts, receipts, ID, and a simple timeline of events.
- Same day: Send the cancellation notice with ID attached from your purchase email.
- Within a few days: If ignored, resend with a firm deadline and attach a single, indexed PDF of proofs.
- If stalled/refused: Request a lawyer letter and prepare for PROFECO. If you can’t appear in person, you may authorize a representative via a limited Power of Attorney (Poder Notarial).
Evidence checklist (make approval easy)
- Full contract set (Spanish governs) + any English versions
- Payment proofs (card slips, bank ledger lines, wire receipts)
- Sales details: names, times, location, promised perks/bonuses
- WhatsApp/email threads, photos of printed brochures or signage
- Passport/ID and your contact details
Package as one PDF with an index and bookmarks. Name it Lastname-TimeshareCancel-YYYYMMDD.pdf.
Cancellation letter templates (EN & ES)
English
Subject: Timeshare Cancellation — [Contract #]
Date: [YYYY-MM-DD]
To: [Resort/Developer]
I am cancelling the timeshare contract signed on [date] at [location].
Please confirm the cancellation and refund any amounts paid.
Sincerely,
[Name] — [Passport #]
[Email] • [Phone]
Español breve
Asunto: Cancelación de Tiempo Compartido — [Contrato #]
Fecha: [AAAA-MM-DD]
Para: [Resort/Desarrollador]
Por este medio cancelo el contrato de tiempo compartido firmado el [fecha] en [lugar].
Solicito la confirmación de la cancelación y el reembolso de los pagos realizados.
Atentamente,
[Nombre] — [Pasaporte #]
[Correo] • [Teléfono]
We can translate, formalize on letterhead, and deliver as a lawyer letter. If a certified translation or notarized certification is requested, see Apostille & Certified Translation.
Delivery & proof (make it undeniable)
- Email from your purchase email + request read receipt
- Ask the resort for a written acknowledgment number
- Courier or hand-deliver to the admin office; photograph the hand-off
- Keep all tracking, signatures, and timestamps
If you’re abroad and need someone local to deliver or attend a conciliation, consider authorizing them via a Power of Attorney (Poder Notarial).
Chargebacks (coordinate your story)
If you paid by card, talk to your issuer quickly. Keep your explanation consistent with your notice and proofs. Provide contracts, receipts, and your cancellation email. If the resort refunds later, inform your issuer to avoid duplicate claims.
When and how to escalate to PROFECO
- Send one firm follow-up with your evidence packet attached.
- If ignored or refused, prepare a PROFECO complaint. See official site: PROFECO.
- At conciliation, stay calm, stick to facts, and restate your ask (refund/cancel).
For a deeper walkthrough, see our Consumer Disputes — PROFECO Playbook.
Common red flags & scams
- Pressure to sign “final” forms that waive cancellation rights
- Promises only in English or verbally; Spanish contract says something else
- Requests to wire funds to personal or offshore accounts
- “Verification departments” that only stall close to your deadline
If sales promises involve property rights or “deeds,” do a quick Real-Estate Due Diligence review before agreeing to anything.
After you cancel: protect yourself
- Confirm written cancellation + refund timelines
- Monitor your card; block future merchant charges if needed
- Keep the packet for 12–24 months in case of re-contact
- Update your notes with dates and names for any future follow-ups
Related services & cities
Start with Timeshare help & cancellation, Consumer & travel issues, or a lawyer letter. Prefer local? See Cancun, Playa del Carmen, Cozumel, and Tulum.
Related guides: PROFECO Playbook • Apostille & Certified Translation • Power of Attorney (Poder Notarial) • Real-Estate Due Diligence
FAQs — Mexico timeshare cancellation
Can I charge back a card payment?
Possibly—speak to your issuer quickly. Provide your cancellation email and proofs. Keep your narrative consistent.
Is an English version enough?
Spanish usually governs. Get a contract review to align both versions and spot risky clauses.
Do I need to be in Mexico to cancel?
Not always. Many cancellations and escalations can be handled remotely with clear scans and delivery proofs. If you need an authorized representative, see Power of Attorney (Poder Notarial).
Talk to an English-speaking Mexico lawyer
We confirm scope, price, and timeline before any work begins. Most matters are handled online or by phone.