Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Effective date:

Plain-English notice: Mexico Lawyer Help is a legal concierge — not a law firm. Independent, licensed Mexican law offices provide the legal advice/documents. Questions? Email us.

1) Who we are

Mexico Lawyer Help coordinates intake, communication, and delivery of legal work prepared by independent Mexican law offices. We act as a service provider/concierge; the independent law office acts as the legal service provider. For privacy questions, contact our concierge team. Hours: 09:00–19:00 ET.

2) What we collect

Information you choose to share with us, and limited technical data when you use our site.

  • Contact details (name, email, phone if provided).
  • Case information you submit in intake forms or email (timeline, people involved, facts, amounts, goals).
  • Documents & media (contracts, receipts, screenshots, photos, PDFs).
  • Payment metadata (plan level, purchase details) via Stripe; we do not store card numbers.
  • Technical data (IP address, device/browser info, pages visited) for security and basic usage understanding.
  • Sensitive information: avoid sending IDs or highly sensitive data unless specifically requested for your deliverable.

3) How we use your information

  • Provide services: triage your matter, coordinate with an independent law office, and deliver documents/answers.
  • Communicate: confirm intake, ask clarifying questions, send drafts, and provide updates.
  • Operate & secure: maintain the website, prevent abuse, and keep records of work performed.
  • Billing & accounting: process payments, apply plan benefits/credits, handle receipts.
  • Improve: quality assurance, training our concierge team, and anonymized reporting.
  • Legal & compliance: respond to lawful requests, enforce terms, and manage disputes.

4) Sharing & disclosure

  • Independent law offices: we share relevant case info and documents so an attorney can prepare your deliverable. They are separate businesses responsible for their own privacy practices.
  • Service providers: web hosting, email, storage, support, payment processing, and basic analytics. Allowed to use data only to provide their services to us.
  • Legal reasons: if required by law or to protect rights, safety, or our services.
  • No selling: we do not sell your personal information or share it for cross-context behavioral advertising.

6) How long we keep information

We keep case files and related emails as needed to provide the service and for reasonable record-keeping, typically up to 24 months after your last interaction unless a longer period is required for legal, accounting, or dispute-resolution reasons. You can request deletion sooner (see “Your choices”).

7) How we protect information

  • Access controls: limited access to staff and the independent law office assigned to your matter.
  • Reasonable safeguards: up-to-date systems, encryption in transit, and secure storage providers.
  • Incident response: if we discover a security issue that affects you, we’ll notify you and take appropriate steps.

No method is 100% secure. Please avoid sending passwords or highly sensitive IDs unless requested for your deliverable.

8) Cookies & analytics

We do not run targeted ads. We may use essential cookies (to make the site work) and basic, privacy-friendly analytics to understand aggregate usage (e.g., page counts, device types). Third-party services used by our hosting or providers may also set cookies — see their notices for details.

Your choices: you can set your browser to block or delete cookies. Some features may not work without them.

9) When embeds load

We use click-to-load for embeds (for example, Google Maps). Cookies and third-party scripts only load after you choose to activate the embed. When you open WhatsApp or Stripe checkout, you leave our site and their cookies/policies apply.

10) International transfers

Your information may be processed in the United States, Mexico, and other countries where our providers or the independent law office operate. We take reasonable steps to protect data during transfers.

11) Your choices & rights

  • Access/Update: ask for a copy of your information or to correct it.
  • Delete: request deletion of information we hold (we may keep what’s needed for legal obligations).
  • Opt-out of marketing: unsubscribe from optional emails at any time (we currently send very little marketing).
  • Data portability/objection: available where applicable under local law.

To exercise any of these, email us. We’ll respond promptly, usually within a few business days.

12) Children’s privacy

Our services are not directed to children under 16. If you believe a child provided personal information to us, contact us and we’ll take appropriate action.

14) Changes to this policy

We may update this notice. We’ll post the new date at the top and, if changes are material, we’ll provide a clear notice on the site.

Last updated:

15) Contact us

Questions about privacy? Email our concierge. Concierge hours: 09:00–19:00 ET. Postal inquiries available on request.

This privacy notice applies to visitors and clients in Cancun, Playa del Carmen, Tulum, and Cozumel, and to anyone using our services remotely.

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