Privacy Policy — Plain-English Notice

This notice explains how Mexico Lawyer Help (a legal concierge — not a law firm) handles your information. Independent, licensed Mexican law offices provide the legal advice/documents. Questions? Email concierge@mexicolawyerhelp.com.

Effective date: September 6, 2025

1) Who we are

Mexico Lawyer Help coordinates intake, communication, and delivery of legal work prepared by independent Mexican law offices. We act as a service provider/concierge; the independent law office acts as the legal service provider. For privacy questions, contact concierge@mexicolawyerhelp.com. Hours: 09:00–19:00 ET.

2) What we collect

Information you choose to share with us, and limited technical data when you use our site.

  • Contact details (name, email, phone if provided).
  • Case information you submit in intake forms or email (timeline, people involved, facts, amounts, goals).
  • Documents & media (contracts, receipts, screenshots, photos, PDFs).
  • Account/payment metadata (plan level, purchase details) — we use third‑party processors; we don’t store full card numbers.
  • Technical data (IP address, device/browser info, pages visited) — used for security and basic site analytics.

Sensitive information: please avoid sending IDs or highly sensitive data unless we specifically request it for your deliverable.

3) How we use your information

  • Provide services: triage your matter, coordinate with an independent law office, and deliver documents/answers.
  • Communicate: confirm intake, ask clarifying questions, send drafts, and provide updates.
  • Operate & secure: maintain the website, prevent abuse, and keep records of work performed.
  • Billing & accounting: process payments, apply plan benefits/credits, handle receipts.
  • Improve: quality assurance, training our concierge team, and anonymized reporting.
  • Legal & compliance: respond to lawful requests, enforce terms, and manage disputes.

4) Sharing & disclosure

  • Independent law offices: we share relevant case info and documents so an attorney can prepare your deliverable. They are separate businesses responsible for their own privacy practices.
  • Service providers: web hosting, email, storage, support, payment processing, and analytics. They are allowed to use data only to provide their services to us.
  • Legal reasons: if required by law or to protect rights, safety, or our services.
  • No selling: we do not sell your personal information or share it for cross‑context behavioral advertising.

5) Legal bases for processing (where applicable)

Depending on your location, we may rely on one or more of these bases:

  • Contract: to provide the service you requested.
  • Legitimate interests: to run, secure, and improve our services in ways that respect your privacy.
  • Consent: for optional communications or where law requires it. You can withdraw consent at any time.
  • Legal obligation: to keep necessary business records or comply with requests from authorities.

6) How long we keep information

We keep case files and related emails for as long as needed to provide the service and for reasonable record‑keeping, typically up to 24 months after your last interaction unless a longer period is required for legal, accounting, or dispute‑resolution reasons. You can request deletion sooner (see “Your choices”).

7) How we protect information

  • Access controls: limited access to staff and the independent law office assigned to your matter.
  • Reasonable safeguards: up‑to‑date systems, encryption in transit, and secure storage providers.
  • Incident response: if we discover a security issue that affects you, we’ll notify you and take appropriate steps.

No method is 100% secure. Please avoid sending passwords or highly sensitive IDs unless requested for your deliverable.

8) Cookies & analytics

Our site may use essential cookies (to make the site work) and basic analytics to understand aggregate usage (e.g., page counts, device types). We don’t run targeted ads. Third‑party services used by our website builder or hosting may also set cookies — see their notices for details.

  • Your choices: you can set your browser to block or delete cookies. Some features may not work without them.

9) International transfers

We operate primarily online. Your information may be processed in the United States and Mexico, and in other countries where our service providers or the independent law office are located. We take reasonable steps to protect data during transfers.

10) Your choices & rights

  • Access/Update: ask for a copy of your information or to correct it.
  • Delete: request deletion of information we hold (we may keep what’s needed for legal obligations).
  • Opt‑out of marketing: unsubscribe from optional emails at any time (we currently send very little marketing).
  • Data portability/objection: available where applicable under local law.

To exercise any of these, email concierge@mexicolawyerhelp.com. We’ll respond promptly, usually within a few business days.

11) Children’s privacy

Our services are not directed to children under 16. If you believe a child provided personal information to us, contact us and we’ll take appropriate action.

12) Links to other websites

Our site may link to other sites (for example, government offices, law firms, payment processors). Their privacy practices are their own; please review their notices.

13) Changes to this policy

We may update this notice over time. We’ll post the new date at the top and, if changes are material, we’ll provide a clear notice on the site.

14) Contact us

Questions about privacy? Email concierge@mexicolawyerhelp.com. Concierge hours: 09:00–19:00 ET. Postal inquiries available on request.

This privacy notice applies to visitors and clients in Cancun, Playa del Carmen, Tulum, and Cozumel, and to anyone using our services remotely.