1) Summary at a glance
- One-offs: Full refund if work hasn’t started. Partial refund possible if scoping began but drafting did not. No refund once a deliverable exists or substantial attorney time has been spent.
- Subscriptions: Cancel anytime; access continues to period end. No prorated refunds. Unused inclusions don’t convert to cash.
- How to request: Email our concierge with your order ID and reason; we review promptly.
See Pricing and How it works.
2) One-off services
Examples: contract review, lawyer letter, immigration checklist, OSINT check.
- Before work starts: full refund on request.
- After scoping starts (intake review, clarifying questions): up to 50% refund at our discretion if drafting hasn’t begun.
- After drafting/research begins or deliverable provided: not refundable.
Quality issue? We’ll make reasonable revisions to match the purchased scope. If the outcome requires work beyond scope, we’ll quote options first.
3) Subscriptions
- Renewals: subscriptions renew automatically (monthly unless otherwise stated).
- Cancel anytime: continues until the end of the current billing period; no prorated refunds.
- Included benefits: unused items don’t roll over or convert to cash.
4) How to request a refund
Email our concierge and include your order ID, purchase email, and a short reason.
5) Timing, method & currency
- Timing: we aim to decide within 3–5 business days of your request.
- Method: approved refunds go back to the original payment method via Stripe.
- Currency: refunds are issued in your payment currency; bank/provider rates and fees apply.
6) Exceptions
- Matters outside our scope or urgent same-day work (once started) are not refundable.
- Government fees, certified translations, courier costs, and third-party charges are not refundable once incurred.
7) Chargebacks
If a chargeback is filed, we may provide documentation of the work performed. To resolve issues faster, please contact us first.
8) Contact
Questions about this policy? Email our concierge. Typical hours: 09:00–19:00 ET.