Services / Consumer & Travel
Consumer & Travel Issues in Mexico for Expats
Assistance with hotel, tour, rental, airline, transportation, retail and billing disputes for expats and visitors across Mexico. We coordinate Spanish outreach so you can recover what you’re owed without language barriers.
Benefits
- • Recover refunds or credits for unfair charges on hotels, tours, rentals, airlines and services.
- • Navigate Mexico’s consumer agencies and travel regulations with guidance.
- • Get English‑first support with behind‑the‑scenes Spanish coordination.
- • Avoid confrontations by having us communicate professionally on your behalf.
Our Process
- 1. Tell us about your dispute and provide contracts, receipts, or communications.
- 2. We assess the situation and identify the correct company contact or consumer authority.
- 3. We draft a complaint or request for remedy in Spanish and English and send it on your behalf.
- 4. We follow up and advise on next steps if the issue is not resolved promptly.
Note: MLH is a legal concierge, not a law firm. Independent Mexican law offices provide legal advice or representation if needed.
Pricing & Delivery
Many disputes resolve with a clear email answer or a well‑crafted complaint. Start with a flat‑fee Email Answer for straightforward issues; if needed, we can draft a lawyer letter. Complex matters that require representation are quoted separately by an independent law office.
Areas We Serve
We assist expats and visitors nationwide, with particular experience in Cancun, Playa del Carmen, Cozumel, and Tulum.
Frequently Asked Questions
What types of disputes do you handle?
We handle disputes with hotels, holiday rentals, tour operators, airlines, transportation companies, retailers, and service providers. If you feel you’ve been overcharged or mistreated, contact us.
Can you help with travel insurance claims?
Yes. We can help you prepare the documentation and communicate with your travel insurer if you’ve suffered a covered loss or cancellation.
How long does it take to resolve a dispute?
Simple billing errors can be corrected in a few days. More complex disputes may take a few weeks. We’ll keep you informed at each step.
Do you need my receipts and evidence?
Yes. To advocate for you effectively we’ll need contracts, invoices, receipts, emails, and any other documents related to your dispute.
Talk to an English‑speaking legal concierge
Tell us what you need. We’ll confirm scope, price, and timeline before any work begins.