Mexico Timeshare Cooling-Off Period — Cancel in Time
Just signed a timeshare in Mexico and changed your mind? This guide explains the cooling-off concept in plain English, what to send, how to prove delivery, and what to do if the window has passed. Information only — not legal advice.
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Updated: Sept 2025 • Reading time: ~6 min
Quick overview
- Act fast. Cooling-off windows are short (often about 5 business days depending on your paperwork).
- Send a clear rescission notice and keep delivery proof. Include contract details and what you want.
- If the window passed, you can still escalate with a law-firm letter and practical complaint options.
Contents
What a cooling-off period means (plain English)
A cooling-off period is a short time after signing when you can cancel a purchase like a timeshare. The exact rule and timing depend on your paperwork and circumstances. If you think you’re inside the window, move quickly and keep clear records.
We’re a legal concierge — not a law firm. Independent Mexican attorneys prepare the letters we coordinate.
How to cancel within the window — step-by-step
1) Collect your facts
Contract, date/time of signing, names, sales materials/photos, WhatsApp or email promises, and payment proof.
2) Prepare a rescission notice
State that you’re canceling within the cooling-off window. Include contract info and your refund request.
3) Send it with proof
Use the delivery methods listed in your contract. Keep timestamped proof and screenshots of receipt.
4) Follow up
If they ignore you, keep a log. You can escalate with a law-firm letter.
What to include in your rescission notice
- Your full name, contract number, signing date/time, resort/developer name
- Clear statement: you are rescinding/canceling within the cooling-off period
- Refund request and where to send confirmations
- Attachments: key pages, receipts, proof of payment, screenshots of promises
Simple rescission letter template
Subject: Rescission of Timeshare Agreement — [Your Name], Contract #[12345] To: [Developer/Resort Legal or Customer Service] Date: [YYYY-MM-DD] I am rescinding/canceling the timeshare agreement signed on [date/time] at [resort/developer] within the cooling-off period. Please confirm cancellation in writing and refund all payments. Contract #: [12345] Buyer: [Full name] Email/Phone: [you@example.com / +1-xxx-xxx-xxxx] Attached: key contract pages, payment proof, and relevant communications. Sincerely, [Your Name] [Signature if sending hard copy]
A Spanish version for the recipient can help. Our letters include Spanish when needed.
How to send & prove delivery
Use the methods it lists (email address, portal, courier address). If multiple are allowed, use more than one.
Keep email headers, read receipts, courier tracking, and screenshots of portal uploads.
Use a clear subject like “Rescission — Contract #[12345] — [Your Name].”
Log dates and replies. If ignored, consider a law-firm letter to escalate.
If you’re past the window
Ask to unwind the sale or fix terms based on facts and documented promises.
Ask your bank what documents they need if you pursue a chargeback. Keep everything.
Your letter can include next steps if ignored. We outline practical options you can pursue.
Outcomes vary. A clear record and a concise letter improve your position.
Tip: Don’t stop documenting. Save all replies, phone logs, and payment notices.
Common pitfalls to avoid
- Waiting too long to send notice
- Not using the delivery methods stated in the contract
- No proof of delivery or missing attachments
- Arguing instead of stating facts clearly and briefly
FAQs
How long is the cooling-off period?
Do I need a Spanish version?
Will a letter guarantee cancellation?
Can you send the letter for me?
We help expats and travelers in Cancun, Playa del Carmen, Tulum, and Cozumel with time share help & cancellation, lawyer letters, and consumer & travel issues. Same services in every location.